Frequently Asked Questions
Are your cabinets supplied as flat pack?
Here at Kudu Designs, we pride ourselves on selling our cabinets fully assembled. However some larger cabinets may be supplied as flat pack due to the problems with delivering large cabinets into your home. Upon receiving your order we will check for any items which may cause problems on delivery. We will then contact you and give you the choice of having these items ready assembled or flat pack. For instance a very large wardrobe fully assembled might not be able to traverse your stairs or doorways.
Where are your cabinets manufactured?
All of our cabinets are manufactured in our state-of-the-art factories in Lincolnshire.
Do you offer an installation service?
Yes, at Kudu Designs we offer a full installation service to ensure the fitting of your kitchen goes as smoothly as possible. To organise a quotation for the installation, please contact us, detailing your requirements.
Do you offer a home measurement service?
Yes, in some areas of the UK one of our expert designers can come into your home to measure your kitchen and listen to your ideas. Or if you prefer, you can take some measurements yourself and send them to us so that we can start your plan.
Do you offer a free design service?
Yes, we offer a completely free service to design your kitchen, bedroom or study. One of our expert designers, who will produce a computer-generated 3D plan of your room based on your ideas, showing how all the elements fit together and work in your unique space. After this design meeting, you will walk away with a detailed plan and a quote. It couldn’t be easier.
Do you offer a guarantee on your furniture?
Yes, all of our furniture come with a 3 year guarantee to give you peace of mind. The guarantee covers all units, doors, hinges and handles.
What type of payment methods do you accept?
We accept all major credit and debit cards, including Visa Credit, Visa Debit and Mastercard. You can also pay by PayPal, cash or cheque, if you prefer.
When do I need to pay?
Full payment is required when your order is placed.
How quickly will you be able to deliver my new furniture?
We normally can offer you a delivery time within four to five weeks of placing your order. As all units are manufactured by us and are made specifically to your order, we can alternatively hold delivery on your units for as long as is necessary with no further charge.
We will contact you seven days before your delivery to confirm the day we are in your area, and to advise a morning or afternoon delivery slot.
Who can I speak to once my order has been placed?
If you have purchased installation with your new furniture, you will be assigned a Personal Account Manager from our head office who will keep you updated with the progress of your order and will be your main point of contact for any questions you may have. Customers who haven’t purchased installation should send us an e-mail or call us on the contact details supplied at the time of order.
Can I change my existing order?
All units are made to order, so if you have any changes to the order, they must be advised a minimum of 28 days before delivery. As your units are made to order, you cannot cancel or amend any items after this date.
How can I change my delivery address?
Customers who have purchased installation should contact your Personal Account Manager if you have any changes to your contact details. If you haven’t purchased installation please contact us using the contact details supplied at the time of order.
What happens if I’m not there when delivery is attempted?
If you are unavailable when delivery is attempted, we will be happy to rearrange a new delivery date after payment of an administration charge of up to a maximum of £150.
What if my order arrives incomplete?
In order to ensure your order is correct, we carry out two item checks before dispatch and we also barcode, photograph and video all items. Please ensure you check all items delivered on your receipt with the delivery driver. In the unlikely event of any discrepancies, please notify us within 72 hours.
What if my product arrives damaged?
Due to stringent quality control procedures, it is rare to encounter damaged products. In the unlikely event that you have a damage claim, please call us on 01924 259264 to arrange a home collection. Please note that we are unable to accept any returned items at our showrooms. If you notice any damaged packaging on your delivery, please ensure that you highlight this with the driver and make a note on the delivery note. Please also let us know immediately. We cannot replace items that have been cut, drilled, or customised by you.